Refund Policy

Current Alpha

VellumVault is currently available as a public alpha download. Since no paid checkout is active yet, there is no paid purchase to refund at this time.

Planned Paid Purchases

When paid checkout launches, customers may request a refund within 14 days of purchase if VellumVault does not meet their needs or cannot run properly on their system after reasonable troubleshooting.

Subscriptions

If monthly or yearly subscriptions launch, customers will be able to cancel future renewal. A cancellation stops future billing but does not automatically refund past billing periods unless required by law or approved by Red Vellum Studio.

Abuse And Exceptions

Refunds may be denied for repeated abuse, chargeback fraud, policy violations, or requests outside the stated refund window. Nothing in this policy limits consumer rights that cannot be waived under applicable law.

How To Request A Refund

Email contact@redvellum.com with the account email used for purchase, the order reference if available, and a short description of the issue.

Payment Processor

If payments are processed through Paddle or another provider, refund timing and payment-method return rules may depend on that provider and the customer's bank or card issuer.

Last updated: June 29, 2026.